Sprints
Support
Need a hand? Email support@getsprints.app for help with Sprints, your subscription or your data.
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Help with Sprints
Tell us what you were trying to do, what happened and any error message you saw. Include your extension version, browser version and video URL if relevant. Screenshots help, but remove private information before sending them.
Do not send passwords, sign-in tokens, API keys or full payment-card details. If a transcript or summary is inaccurate, include the video timestamp so we can check the source.
Billing, cancellations and refunds
For billing help, include your receipt or the payment details. Cancellation stops future renewals and keeps Pro available until your paid period ends, unless the payment is refunded.
You can request a full refund within 7 days of your first payment or any renewal, even after using Sprints. A refund ends Pro access for that payment. Tell us if you also want to stop future renewals.
Your data
You can export or delete saved summaries from your Library. Email us if you need help or want to make a data request. Account deletion finishes after subscription cancellation and sign-in account removal are confirmed. We may need to confirm that the account belongs to you.
To request removal of a shared transcript, send the video URL and explain your request. Deleting your account does not remove a transcript already shared publicly. Removing it from Sprints cannot recall downloaded copies or guarantee deletion from other providers’ caches.